Contact Us  
My Webmail My Account
 

DIGITAL PHONE : FEATURES

Why pay extra for essential features?

Say no to traditional phone companies and their long distance calling plans that have different rates depending on when you call.  With cablelynx digital phone service, you get local and domestic long distance calls, convenient call features like Call Waiting, CallerID, Call Forwarding, Speed Dial and more at NO EXTRA COST.  You can call as often as you want and as long as you want any time of the day, it is always the same low monthly rate.

Scroll through the list of features here for details about each feature and how to use them.



The first time you access your voicemail, you must call from your home phone. You will be prompted to create a personalized passcode, record your own voice signature, and record your own personal greeting.
  • To access your voicemail from your home phone, dial your 10-digit phone number and enter your default passcode when prompted. The default passcode will be the last four digits of your phone number.
  • Create your own personal passcode of four (4) to eight (8) digits.
  • Record your name and announcement (you have ten seconds to record your name)
  • Record a personal greeting or select the standard greeting (you have 30 seconds to record a personal greeting)

Note: You must complete all of the steps above during a single call, or you will need to repeat all the steps the next time you call in to your voicemail.

Accessing Voicemail

To access your voicemail for your home phone, dial your 10-digit phone number and enter your passcode when prompted.

To access your voicemail while away from home, dial your 10-digit phone number and press the * key during the outgoing greeting. You will be asked to enter your passcode to access your voicemail.

To listen to your voicemail messages, press 1. From here, you can do the following:

  • Press 2 to reply to another phone user
  • Press 4 to replay the message
  • Press 7 to erase the message
  • Press 9 to save the message
  • Press 0 for more options

How Do I Know If I Have A Message?

Your service comes with two types of notifications services: visual and audible. If you have a phone that supports the visual notification feature, you will have a light that is blinking wither on the phone or the base of the phone to indicate that there is a message waiting. With the audible message notification, you will be notified when your telephone is taken off the hook, and will hear approximately ten seconds of stuttered dial time prior to hearing a normal dial tone.

Can I Record My Own Greeting?

Yes, you can record your own personal greeting up to 30 seconds long. A voice signature up to 10 seconds may also be recorded for the voice mailbox.

How Do I Change My Greeting?

  • Access your voicemail
  • Press 3 for Personal Options
  • Press 3 for Greetings
  • Press 1 to record Personal Greetings or 2 to record your name (Voice Signature)

What If I Do Not Record A Greeting?

If a personal greeting or voice greeting is not recorded for the voice mailbox, then the standard greeting will be used.

What Messaging Information Is Available?

  • Date and time of message
  • Urgent and Private message classifications
  • An announcement detailing the number of messages being held. (e.g. You have 3 new messages and 1 saved message.)
  • Warning message when message queue exceeds the maximum size.

How Many Messages Can I Have In My Voicemail?

The maximum number of voicemail messages that can be stored in your voicemail is 30. The maximum number of minutes that can be saved is 120 minutes, and the maximum length of a single message is 4 minutes.

How Long Will A Message Be Stored In My Voicemail Box?

New messages will be retained for 20 days, unless marked as saved. Messages you have marked as saved will be kept for an additional 30 days.

Are There Additional Features Within Voicemail?

Yes. The following options are available within voicemail:

  • Date/Time/Caller information
  • Send Reply
  • Rewind 8 seconds
  • Save
  • Reply
  • Forward 8 seconds
  • Delete
  • Skip

What Happens If I Forget My Passcode For My Voicemail?

You have three attempts to enter your passcode for voicemail authentication. After the third attempt you will need to call to have your passcode reset. To have your passcode reset, please call your Customer Care Center at 1-877-863-1234.

How Do I Change My Passcode For My Voicemail?

Once you have accessed your voicemail by entering your default passcode (last 4 digits of your phone number) you will have the option to change your passcode. This can be done as often as you like. Passcodes must be a minimum of 4 digits and a maximum of 8 digits.

To Change Your Voicemail Passcode From The Voicemail Menu:

  • From the main menu:
  • Press 3 for Personal Options
  • Press 2 for Administrative Options
  • Press 4 to Change Passcode
ScrollScrollScroll
Call Waiting - When you are on the phone, hear when another caller is trying to reach you. When a second call comes in, the caller hears normal ringing while you hear a special tone.
  • To answer a second call: press and quickly release the "switchhook" or "flash" button on your phone. While you talk with one caller, the other caller is automatically put on hold. Each conversation is private.

  • To alternate between calls: press and quickly release the "switchhook" or "flash" button again to return to the first call.

  • To end either call: hang up. Your phone will ring right away, and when you answer it, you'll be connected with the other call.

  • To deactivate call waiting (*70): Dial *70, wait for a dial tone and dial your number. You must do this for each call for which you wish to cancel call waiting.

Caller ID - Caller ID Number shows who is calling before the call is answered. After the first ring, the name and telephone number of the person calling you will automatically appear.

  • If you see "Private" or "P", the caller may have blocked the display of their name and number by pressing *67 before placing the call.

  • If you see "unknown name", "unknown number", "out of area", or "0", the call is in an area that does not support the service.

  • You need a Caller ID display phone or an add-on display to see Caller ID.

Call Waiting ID - When you are on the phone and another call comes in, you can see who is trying to reach you. A special tone alerts you when a second call comes in, and you see the name and number of the caller.

Call Forwarding (activate *72/ deactivate *73) - Call forwarding is a service that automatically forwards all calls to any number you choose.

  • To activate Call Forwarding, dial *72. Dial the number you want to forward your calls to. When someone at that number answers, Call Forwarding is activated. If no one answers or the line is busy, press the receiver button for one second and repeat the steps listed above within two minutes. When you hear two beeps, Call Forwarding has been activated.

  • To deactivate Call Forwarding, dial *73. You'll hear two short tones followed by dial tone. Call Forwarding has been deactivated.

Three Way Calling - Three Way Calling is a service that permits you to talk to two persons at the same time. As the call initiator, once you hang up, the call will be terminated.

  • To use Three-Way Calling, place the person you're talking with on hold by pressing the receiver button for one second. A dial tone will follow. Call a second person. When you get an answer, press the receiver button briefly again. All three of you will be connected. When either of the people you called hangs up, you remain connected to the other person.

  • Many phones have a "flash" or "link" button, which can be used in place of the receiver button. While you're using Three-Way Conferencing, Call Waiting is unavailable. When the second person answers, you can have a private conversation before connecting your three-way call. If the call to the second person does not go through, or if the person you want to speak to is not available, press the receiver button twice. The person you have on hold will return to the line.

Speed Dialing 8 (Activate 74#) - Speed Dialing 8 is a service which shortens up to eight frequently called phone numbers to a single digit.

  • To store a Speed Dial number, dial 74#, and listen for a second dial tone. Enter a one-digit code from two to nine, followed by the local or long-distance number you want to store, then press the # button. Listen for two beeps or a recording to confirm.

  • To use Speed Dial, press the one-digit code corresponding to the number you wish to dial, then press the # button.

Repeat Dial (Activate *66/ Deactivate *86) - Repeat Dialing is a service that repeatedly redials a busy number for you until the call goes through. Customers will be notified by a special ring and can simply pick up the receiver to put the call through.

  • To activate Repeat Dial, pick up the receiver again and dial *66. After the recording tells you Repeat Dialing is activated, hang up. As Repeat Dialing keeps calling, you can still use your phone as usual. A distinctive ring means the line you're dialing is free. Pick up and the number you want will be ringing. Repeat Dialing can monitor more than one busy number at a time, with distinctive rings used for each (Caller ID also shows which number has been reached). If you hear a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid/not working, or has activated Call Forwarding.

  • Repeat Dialing deactivates automatically if you do not get through within 30 minutes. To deactivate Repeat Dialing manually, listen for a dial tone and dial *86. Listen for the announcement.

Return Call (activate *69/deactivate *89) - Return Call is a service that will automatically dial your last incoming call, even if the call wasn't answered.

  • To activate Return Call dial *69, and listen for a recording of the last number that was called. To call that number, dial 1. If the number is busy, hang up. Within 30 minutes, during which you can still make and receive calls, a distinctive ring will signal when the number is available. If the 30 minutes pass without the distinctive ring, Return Call is deactivated.

  • Based upon technology and carriers, Return Call may not work on all long-distance calls. Toll charges will apply for any calls returned to international long distance or message rate numbers. More than one busy number can be monitored at a time. The same distinctive signal ring is used for all, so you need Caller ID to tell which number has become available. If you get a fast busy signal or an announcement that the call cannot be completed, then the number is either invalid, ID blocked, out of order, outside the service area, or has activated Call Forwarding. Return Call works regardlessof whether your last incoming call was answered, unanswered, or busy.

  • To deactivate Return Call while waiting for the person you are trying to reach to become available, dial *89.

Selective Call Acceptance (activate *64 / deactivate *64) - Selective Call Acceptance is a service which permits you to specify up to 12 numbers from which you can receive calls. All other calls will be screened out.

  • To activate or deactivate the feature, dial *64, and listen to the ON/OFF announcement. To toggle this feature on and off, dial 3.

  • To add a number to your list of accepted calls, press *64, then dial #. Wait for the tone, and enter the selected phone number. Press # again, and hang up.

  • If you wish to add the number of the last incoming call to your list, dial *64, and dial #01#, and hang up.

  • To remove or hear the phone numbers on your list, dial *64 and listen to instruction.

  • Note: When Selective Call Acceptance is on, it supersedes all other features.

Selective Call Forward (activate *63 / deactivate *63) - Selective Call Forward is a service which permits you to specify up to 12 numbers which can be forwarded to a second number. All other calls ring through.

  • To activate or deactivate the feature, dial *63, and listen to the ON/OFF announcement. To toggle this feature on and off, dial 3.

  • To add a number to your list of accepted calls, press *63, then dial #. Wait for the tone, and enter the selected phone number. Press # again, and hang up.

  • If you wish to add the number of the last incoming call to your list, dial *63, and dial #01#, and hang up.

  • To remove or hear the phone numbers on your list, dial *63 and listen for instruction.

  • Note: Selective Call Forward and Call Forwarding can be provided on the same line, but cannot be activated at the same time. The destination of your Selective Call Forward may be local or long-distance. Toll charges for calls forwarded to an international long distance number will apply.

Selective Call Reject (activate *60 / deactivate *60) - Selective Call Reject is a service which permits you to specify up to 12 numbers which can be screened out. All other calls ring through.

  • To activate or deactivate the feature, dial *60, and listen to the ON/OFF announcement. To toggle this feature on and off, dial 3.

  • To add a number to your list of rejected calls, press *60, then dial #. Wait for the tone, and enter the selected phone number. Press # again, and hang up.

  • If you wish to add the number of the last incoming call to your list, dial *60, and dial #0#, and hang up.

  • To remove or hear the phone numbers on your list, dial *60 and listen for instructions.

  • Note: If one of your Selective Call Rejection numbers is also on another Selective Call feature list, you must deactivate Selective Call Rejection before using the other feature.

Anonymous Call Rejection (activate *77 / deactivate *87) - Anonymous Call Rejection blocks calls from unidentified numbers. Calls that appear as unknown or unavailable will not be blocked.

  • To activate Anonymous Call Rejection, dial *77. Two beeps tell you Anonymous Call Rejection is turned on.

  • To turn off Anonymous Call Rejection, dial *87. Two beeps tell you Anonymous Call Rejection has been turned off.